Account Management

Creating And Logging Into Your GemHub Account

Logging Into GemHub

Adding Payment Details and Activating Your Subscription

Updating Personal Information

Changing GemHub Email

Transferring GemHub Account

Deleting GemHub Account

GemHub Account Login Issues

Password Management

Resetting GemHub Password

If you have a GemHub account and ever forget your password or want to enhance security, you can easily reset your password following these simple steps:

Via GemHub

1. If you forget your password, click on the "Forgot Password" link.

1. Enter the email address associated with your GemHub account.
2. Click "Send".
3. You will receive an email with a link to reset your password.
4. Follow the instructions in the email to reset your password.

Via GemLightbox Application

You can reset your password by following these steps:

1. Go to the GemLightbox app and click "Sign In".

1. Then, click "Forget Password?"

1. Enter your email address and tap "Submit".

1. You will receive an email with a password reset link.

   Remember to check both your inbox and spam folder for the email.

2. Click on the password reset link and enter a new password ****to reset your password.

It's crucial to select a strong password that incorporates a combination of letters, numbers, and symbols. Avoid using easily guessable information, such as your name or birthdate, in your password.

Changing GemHub Password

If you have a GemHub account and ever want to change your password to enhance security, you can easily change your password following these simple steps:

Changing Your Password on the GemHub

1. Log in to your GemHub account.
2. Click on your profile icon in the top right corner of the page.
3. Under "Account Info" and click "Change Password".
4. Enter your current password and your new password.
5. Click "Change" to update your password.

Changing Your Password on GemLightbox Application

1. Launch the GemLightbox Application
2. Go to Settings
3. Click on your Profile
4. Select Change Password
5. Enter your old password and the password that you want to change to
6. Click on Change

It's important to choose a strong password that includes a combination of letters, numbers, and symbols. Avoid using easily guessable information, such as your name or birthdate, in your password.

By following these steps, you can change or reset your GemHub password and keep your account secure.

Password Reset Issues

Not Receiving Password Link or Verification Email

Firewall Issue

Most of the time, this can be due to the firewall if they are using a company email.

If users face login problems due to not receiving verification emails, especially with company emails and firewalls, they can resolve it by:

1. Adjusting firewall settings to allow "@picupmedia.com."
2. Troubleshoot by signing up with a personal Gmail account on the GemLightbox sign-up page (https://hub.gemlightbox.com/auth/signup).
3. If the verification email is received, follow the instructions to confirm the account.
4. Consider switching to the new account for convenience if login issues persist.

Incorrect Email Entry

Other times, it can be due to incorrect entry of the email associated with the GemHub account.

To avoid this, ensure that the correct email is used when requesting for a password reset.

No Email Registered

In some instances, this can be due to the email not having a GemHub account. In this case, users can sign up for a new account by following these steps:

Browser Issue

The user could be using a browser which does not support the receipt of either the password reset email or verification email. In this case, we will recommend for customers to start with Google chrome as the recommended browser before trying other browsers like Safari or Microsoft Edge.

Link Going back to GemHub

GemHub not logged out

When trying to reset passwords, users may encounter issues of the link bringing users back to the GemHub in your account. In this cases, you can try logging out of the GemHub and then clicking on the same link again on the email that you receive.