All returns must comply with our Return Policy. Please provide clear photos of the accessories, both individually and collectively placed inside the return box. This is crucial for our team to accurately verify the contents of the returned unit.

If items are received with missing components or if defects are detected, please be aware of the associated fees that will be subtracted from your refunds:

1. Accessory Items (e.g., earring holder for GemLightbox Pro): USD$50 per accessory
2. Main Device: Cost of the device itself

We reserve the right to make deductions without providing an explanation if the aforementioned criteria are met.

Return Policy