Q: My GemStack isn’t turning on. What do I do?

A: Ensure that the device is charged and the power button is pressed firmly. If the problem persists, contact our support team.

Q: How long does it take to charge the GemStack?

A: A full charge will take up to 1 hour and will provide at least 30 minutes battery life for continuous use. To maximise the battery of your GemStack, please turn it off when not in use.

Q: The app isn’t connecting to GemStack via Bluetooth.

A: Make sure your device’s Bluetooth is on and within range. Restart the app and try connecting again. If the problem continues, ensure that no other devices are connected to GemStack.

Q: My captures aren’t as clear as I’d like. How can I improve them?

A: Ensure the jewelry is placed centrally on the turntable. Clean the turntable, your phone lens and the jewelry to avoid any dust or smudges. Also, ensure adequate lighting for best results.

Q: How can I capture different types of jewelry with the GemStack?

A: You can purchase the GemStack Expansion Pack for 5 additional add-ons for rings, large pieces, watches, earrings & gemstones

Q: Can I use the GemCam or the GemLoupe with GemStack?

A: Yes, you can use GemCam or the GemLoupe with GemStack

Q: How can I capture photos and videos on a complete white background?

A: The GemStack is not designed to capture photos and videos on a white background. Instead, consider the GemLightbox Pro instead, our all-in-one AI powered jewelry photography solution.