All GemLoupes come with a white cable that can be connected to the charging inlet to charge the GemLoupe.

Here is what you can do if your GemLoupe is not able to charge:

1. Give the original white cable a try, if you still have it.
2. Explore using a different charging cable. Experiment by plugging it into both a power socket and a laptop to see if it resolves the issue.

Still facing issues? Do reach out to us at [email protected] or approach us on live chat here our team and I will be happy to assist you further!