If your GemLightbox or its accessories are damaged, missing, or broken, please contact us and we'll assess if the damages are covered under our warranty policy.

Please ensure to inform and attach the following details and files:

• Description of the issue
• Photos/video recordings of the broken unit or parts. For missing order or accessories, Photos/video recordings of what you just received.
• Order number or copy of the order receipt
• Complete shipping address and contact number

If you have misplaced or broken any accessories, you can purchase them from us.

If you have received a damaged GemLightbox order, please follow the instructions here.