There can be a few instances where:

• Connection between the GemCam and GemHub breaks suddenly
• GemCam function in GemHub does not work
• GemCam is lagging
• Unstable connection
• Prompts on the GemHub that prevents users from using GemCam further

Hardware and Connectivity Checks

Power Button - Ensure that the Power button is turned on.

This is indicated by a green light at the back of the GemCam once the USB cable is connected.

Relaunch the GemLightbox Application - If the GemCam remains unconnected, please attempt a restart of the GemLightbox Application.

Reinstall the GemHub - This will delete any existing cache and the application will be treated like a new install again. Data will not be lost as it is stored on cloud.

Restart Computer - Sometimes connection issues can be solved by just restarting the computer.

Compatibility with Desktop - The GemCam may appear to be lagging due to performances issues with your computer.

We recommend operating the GemCam on desktops that meet the recommended system requirements.