If lines appear on the GemCam control panel after some time, this may be due to dusty or unstable USB-C ports. To resolve this issue, please try the following steps:

  1. Clean and Secure the USB-C Port:
  2. Switch USB-C Data Transfer Cable:
  3. Switch Computer:

If the issue continues after trying these steps, please provide the following information to [email protected]:

  1. An image of the sticker on the side of the GemCam.
  2. A video recording of the issue.